Refund policy

At Nestora, customer satisfaction is important to us. If there is an issue with your order, we are here to help.

14-Day Return Window

You may request a return or refund within 14 days of receiving your order.

To be eligible, the product should be unused, in its original condition, and, where applicable, in its original packaging.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 14 days of delivery.

Please provide:

- Your order number

- A description of the issue

- Clear photos or videos showing the problem

We will review your request and, where appropriate, offer a replacement or refund.

Refunds

Once your return or refund request is approved, we will process the refund to your original payment method.

The time required for the refund to appear in your account may depend on your payment provider or bank.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, customization, or other applicable restrictions. These exclusions will be identified where applicable.

Return Shipping

If the return is due to a defective, damaged, or incorrect item, we will review the situation and determine the appropriate return or replacement solution.

For other returns, return shipping costs may be the customer's responsibility.